Terms & Conditions

Welcome to CNBA Healthcare. These Terms and Conditions ("Terms") govern your use of our healthcare services, facilities, and website. By accessing our services, scheduling appointments, or using our facilities, you agree to comply with and be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our services. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on our website.

CNBA Healthcare provides comprehensive medical services including but not limited to:

• Emergency medical care and urgent care services
• Specialist consultations and diagnostic services
• Laboratory tests and medical imaging
• Home care and telemedicine services
• Pharmacy services and medical supplies
• Health screening and preventive care programs

Service Availability: Our services are available 24/7 for emergency care. Regular services are provided during scheduled hours. We reserve the right to modify service offerings based on operational requirements and regulatory changes.

Quality of Care: We are committed to providing high-quality healthcare services in accordance with applicable medical standards and regulations. However, we cannot guarantee specific treatment outcomes.

As a patient receiving services from CNBA Healthcare, you agree to:

1. Provide Accurate Information: Give complete and accurate information about your health condition, medical history, medications, and any other relevant details
2. Follow Treatment Plans: Comply with prescribed treatments, medications, and follow-up instructions provided by our medical staff
3. Timely Payments: Pay all applicable fees, co-payments, and charges in accordance with our billing policies
4. Appointment Punctuality: Arrive on time for scheduled appointments and provide adequate notice for cancellations
5. Respectful Behavior: Treat our staff, other patients, and visitors with respect and courtesy
6. Facility Rules: Follow all posted rules and regulations within our healthcare facility
7. Communication: Inform us promptly of any changes in your contact information or insurance coverage

By accepting this policy, you acknowledge and consent to receive notifications and promotional communications from us through various channels, including but not limited to email, mobile push notifications, SMS, RCS (Rich Communication Services), WhatsApp, or any other digital communication platforms.

If you prefer not to receive such updates or marketing communications, you may opt out by contacting us info@cnba.xyz

Appointment Booking: Appointments can be scheduled through our website, phone, or in-person at our facility. We will make every effort to accommodate your preferred time, but cannot guarantee specific appointment slots.

Cancellation Policy:

• Appointments must be cancelled at least 24 hours in advance
• Late cancellations (less than 24 hours) may result in a cancellation fee
• No-show appointments may be charged the full consultation fee
• Emergency situations will be considered on a case-by-case basis

Rescheduling: We understand that circumstances change. We will make reasonable efforts to reschedule appointments, subject to availability.

Wait Times: While we strive to see patients promptly, emergency cases and unforeseen circumstances may cause delays. We appreciate your patience and understanding.

Payment Methods: We accept cash, credit cards, debit cards, and insurance payments. Payment is due at the time of service unless prior arrangements have been made.

Insurance:

• We work with most major insurance providers
• Patients are responsible for understanding their insurance coverage and benefits
• Co-payments and deductibles are due at the time of service
• We will assist with insurance claims, but patients remain ultimately responsible for all charges

Billing Disputes: If you have questions about your bill, please contact our billing department within 30 days of receiving the statement. We will work with you to resolve any discrepancies.

Collection Policy: Unpaid accounts may be referred to collection agencies. You will be responsible for all collection costs, including attorney fees, if legal action becomes necessary.

We are committed to protecting your health information in accordance with applicable privacy laws and regulations. Your medical information will be kept confidential and used only for:

• Providing healthcare services and treatment
• Processing payments and insurance claims
• Healthcare operations and quality improvement
• Legal and regulatory compliance

For detailed information about how we collect, use, and protect your information, please refer to our Privacy Policy.

Authorization for Release: Any release of your medical information to third parties (other than for treatment, payment, or healthcare operations) requires your written authorization.

Medical Treatment: While we strive to provide the highest quality medical care, we cannot guarantee specific treatment outcomes. Medical treatment inherently involves risks, and results may vary from patient to patient.

Emergency Situations: In emergency situations, we will provide care to the best of our ability, but our liability is limited to providing care that meets applicable medical standards.

Third-Party Services: We may refer you to or work with third-party healthcare providers. We are not responsible for the services provided by these external parties.

Technology and Equipment: While we maintain our equipment and technology systems to high standards, we are not liable for technical failures that may affect service delivery, except in cases of gross negligence.

The following activities are strictly prohibited within our facility and may result in removal from the premises or termination of services:

• Threatening, violent, or abusive behavior toward staff, patients, or visitors
• Use of illegal drugs or alcohol on the premises
• Smoking or use of tobacco products (including e-cigarettes) within the facility
• Unauthorized recording or photography of staff, patients, or facility areas
• Solicitation or commercial activities without prior authorization
• Bringing weapons or dangerous items onto the premises
• Providing false information or fraudulent documentation
• Attempting to obtain controlled substances through deception

We reserve the right to involve law enforcement when necessary to ensure the safety and security of all individuals in our facility.

Governing Law: These Terms shall be governed by and construed in accordance with the laws of India and the jurisdiction of New Delhi courts.

Dispute Resolution: We encourage open communication to resolve any concerns. If disputes arise, we prefer to resolve them through:

1. Direct Communication: Contact our patient relations department to discuss concerns
2. Mediation: If direct communication is unsuccessful, we may agree to mediation
3. Legal Action: As a last resort, legal disputes will be resolved in the appropriate courts of New Delhi

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.